Shop Policies

Each piece is handcrafted in my studio from recycled metals and natural materials. Everything is crafted slowly with the intent that it endures and becomes part of your daily ritual.  Small variations in form and surface are part of the process — no two pieces are ever alike. 


Production & Processing

Most pieces ship within 3–5 business days. You’ll receive a tracking email once your order ships.

Shipping

Shipping within the U.S. is free and includes tracking through USPS. All pieces are packaged carefully for safe delivery.

I’m not currently offering international shipping, but if you’re outside the U.S., please reach out (vialettethefifth@gmail.com) directly to discuss possible arrangements.

Returns

All sales are final. If your piece arrives damaged or there’s an issue with your order, please contact me within 5 days of delivery. Returns are handled on a case-by-case basis.

Repairs

If your piece needs repair, I’m happy to help when possible. Please email photos and details so we can discuss options and costs before sending it back.